Returns, Refunds & Exchanges
At Ethereal, each piece is thoughtfully created with care and attention to detail. Due to the nature of our designs and production process, all sales are final.
We do not offer returns or exchanges.
Damages & Incorrect Orders
Please inspect your order immediately upon delivery. If your item arrives defective, damaged, or incorrect, kindly contact us within 48 hours of delivery at info@etherealboutique.ae.
When reaching out, please include:
• Your order number
• Clear photos of the item and its packaging
Once reviewed and approved, we will arrange a replacement, refund, or store credit, depending on item availability and the nature of the issue.
Refunds
Refunds are issued only in cases where:
• The item is confirmed to be defective
• The incorrect item was shipped
Approved refunds will be processed to the original payment method within 7–10 business days.
Please note that shipping fees, customs duties, and taxes are non-refundable.
Non-Returnable Items
The following items are non-returnable and non-exchangeable:
• Made-to-order and customized pieces
• Items purchased during sales or promotions
Minor variations in embroidery, measurements, or color are part of the handcrafted process and are not considered defects.
Important Information
• Items sent back without prior approval will not be accepted
• Refund eligibility is determined solely by Ethereal after inspection
• We recommend contacting us prior to purchase if you require assistance with sizing or customization
• Items must be unused, unworn, and returned in their original condition with all packaging tags intact.
To start a return or exchange, you can contact us at info@etherealboutique.ae.
If your return is accepted, we’ll send the courier to collect the order.
